Refund policy
You're right — here's the simple version that matches what we agreed on:
Email only, no physical returns, no shipping labels.
Return & Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@zuralight.com with photos of your item. We'll review your request and respond with next steps.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-returnable items Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. Sale items and gift cards are also final sale.
Exchanges Contact us at support@zuralight.com and once your return is approved, make a separate purchase for the new item.
European Union – 14-day cooling off period If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The item must be in its original condition with tags and packaging, along with proof of purchase.
Refunds We'll notify you once we've reviewed your request. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@zuralight.com.